Recover and Thrive Health Services
Web Privacy Policy
Effective Date: December 1, 2025
Last Updated: December 1, 2025
Recover and Thrive Health Services (“Recover and Thrive,” “we,” “us,” “our”) recognizes the importance of protecting the privacy of users of our websites, patient portals, and social media pages (collectively, the “Service”). This Web Privacy Policy explains what personal information we collect through the Service (not during clinical care), how we use it, and the choices you have. It does not cover personal information collected or used while providing treatment services. For information about your health privacy rights and our practices under HIPAA and 42 C.F.R. Part 2, please see our Notice of Privacy Practices.
Information We Collect and Use Through the Service
We collect the following categories of information and use them for typical business purposes (including security, fraud prevention, and functionality). Where required by law, we rely on consent (including implied consent) as a basis for processing.
Personal Identifiers
What we collect: Name, email address, phone number, mailing address, social media username/handle, organization/practice name (for partner inquiries).
How we use it: Respond to your requests (e.g., contact forms, referrals, partnership inquiries), communicate about services, send surveys, and manage customer service.
Message Content
What we collect: The content you submit via “Contact Us,” “Request Information,” event registration, feedback forms, or chat.
How we use it: Address your questions, improve Service features, and track responsiveness.
Clinic & Program Preferences
What we collect: Preferred clinic/location, program interest areas, appointment preferences.
How we use it: Route inquiries, support scheduling outreach, and internal reporting.
Device & Browsing Information
What we collect: IP address, approximate location (derived from IP), browser type/version, device identifiers, pages visited, referral URLs, time on page, and interactions with site features.
How we use it: Operate, secure, and enhance the Service; personalize content; measure performance and troubleshoot.
Cookies, Pixels, and Similar Technologies
What we collect: Cookie identifiers and related data (e.g., session cookies, preference cookies, analytics cookies), and pixel tags that help us and our partners understand usage and marketing performance.
How we use it: Maintain sessions, remember preferences, perform analytics, and support marketing/retargeting where permitted. You can manage cookies through your browser settings; note some features may not work without them.
Aggregated/De‑Identified Data & Inferences
What we collect: We may aggregate or de‑identify data to analyze trends. We may draw inferences from the information above (e.g., interest in a service line based on page visits).
How we use it: Any business purpose, including analytics, service improvement, and reporting.
Note: This Web Privacy Policy does not apply to clinical PHI collected or processed for treatment, payment, and healthcare operations; those activities are governed by our HIPAA Notice of Privacy Practices.
Sources of Information
Directly from you when you submit forms, emails, chat messages, or survey responses.
Automatically through your device and browser when you interact with the Service.
From service providers/partners who support our site, analytics, security, scheduling, or communications.
How We Share Information
We do not sell personal information. We may share information in these limited situations:
Service Providers / Business Partners: Vendors who help operate the Service (hosting, analytics, security monitoring, CRM, email/SMS communications, appointment tools) under contracts that restrict use and require confidentiality/security.
Affiliates: Sharing with our affiliates for internal administrative purposes consistent with this policy.
Legal & Safety: To comply with law, regulation, subpoena, court order, or to protect rights, safety, and security (fraud prevention, cyber security).
Business Transactions: In connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.
Your Choices
Managing Cookies & Analytics
You can manage cookies via browser settings or opt‑out of certain analytics/advertising cookies using industry tools (e.g., Network Advertising Initiative or Digital Advertising Alliance). Some site features may not work without essential cookies.
Email and SMS Preferences
If you receive marketing emails, you can unsubscribe using the link provided. If you opt in to SMS, you may reply “STOP” to opt out and “HELP” for assistance. Message frequency varies; message/data rates may apply. We use reasonable safeguards, but text/email can carry risks of unauthorized viewing.
Do Not Track (DNT)
Our Service does not currently respond to Do Not Track signals because industry standards are still evolving. We will update this policy if our practices change.
Children’s Privacy
The Service is not directed to children under 13 and we do not knowingly collect personal information from children under 13 through the Service. If you believe a child under 13 has provided personal information online, please contact us and we will take appropriate steps to delete it.
Security
We use administrative, technical, and physical safeguards designed to protect information collected through the Service (e.g., HTTPS, access controls, logging/monitoring). No method of transmission or storage is 100% secure; please use caution when sharing information online.
Links and Embedded Content
The Service may include links to third‑party sites or embedded content (videos, maps, social widgets). Those third parties may collect data per their own policies. We encourage you to review their privacy practices.
State‑Specific Privacy Rights
Depending on your state of residence, you may have additional rights related to personal information collected online (e.g., access, deletion, correction, or opt‑out of targeted advertising). To exercise state‑specific rights, contact us using the information below. We will verify your request and respond consistent with applicable law.
Changes to This Web Privacy Policy
We may update this policy from time to time. We will post the effective date and last updated date at the top and, where appropriate, notify you via the Service. Continued use of the Service after changes means you accept the updated policy.
Contact Us
Recover and Thrive Health Services
Privacy Officer: Katie Creighton/CEO
Address: 100 S Mulberry Street, LL 123, Dickson, TN 37055
Phone: 615-544-5205
Email: info@recoverandthrivehealthservices.com
Website: www.recoverandthrivehealthservices.com
For questions about clinical privacy (HIPAA/Part 2), please see our Notice of Privacy Practices or contact our Privacy Office.